Benefits and Services for Residential Insurance Policyholders

Here to Assist After Home Property Damage

When the unexpected happens, the experts at ServiceMaster Restore are here to help your policyholders begin returning their homes and lives to normal. Whether the damage involves water damage, fire, smoke, mold, or several related problems, our team responds quickly to assess the loss and begin restoration.

Residential water losses can take many forms. A burst pipe may release water rapidly through walls, ceilings, and flooring, while flood damage can affect basements, crawl spaces, and multiple building materials at once. Identifying the source and extent of the loss helps establish the restoration scope early in the claim.

Our restoration professionals understand that property damage may be a new and overwhelming experience for your policyholders. We guide them through the restoration process while keeping both the policyholder and insurance professionals informed.

Benefits of Partnering with ServiceMaster Restore

When you refer policyholders to our team, they receive a prompt response during a difficult and time-sensitive situation. We dispatch the appropriate restoration resources, evaluate the damage, and begin mitigation as quickly as conditions allow.

A fast response may help limit additional damage, reduce disruption, and establish a clearer restoration plan for the policyholder and insurance carrier.

That is especially important when the loss involves contaminated water. A sewage backup can require specialized extraction, cleaning, sanitization, and removal of affected porous materials. These conditions often create a different restoration scope than a clean-water plumbing leak.

As a full-service disaster restoration provider, we coordinate communication throughout the restoration process. Our emergency response team is available 24 hours a day, 7 days a week, 365 days a year.

Local Expertise Backed by a National Network

ServiceMaster Restore is part of a national restoration network, while ServiceMaster by Compass is locally owned and operated. Our team lives and works in the same communities as the customers and insurance professionals we serve.

Insurance partners benefit from the systems, training, and resources of a national company combined with the communication and personal attention of a local restoration business.

Support for the Claims Process

We provide documentation and project communication designed to help policyholders, agents, adjusters, and claims representatives understand the restoration scope and current project status.

For residential water damage claims, documentation may include the source of the loss, affected rooms and materials, water extraction records, moisture readings, drying progress, photographs, and repair recommendations.

Different sources of water loss may also create very different claims. Burst pipe damage can spread through several levels of a home before the water is shut off, while residential flooding may affect foundations, subflooring, drywall, insulation, and contents across a larger area.

Fire losses can also involve significant water damage from firefighting efforts or sprinkler systems. When that happens, our fire-related water damage restoration process addresses standing water, saturated materials, and hidden moisture alongside the fire and smoke restoration work.

Insurance coverage and claim decisions remain the responsibility of the carrier and are determined by the applicable policy.

Customer Service Through MasterMoments℠

MasterMoments℠ is a ServiceMaster Restore communication process designed to create a better experience for policyholders and insurance professionals. Depending on the project and claim, the process may include:

• Walking the policyholder through recovery information and setting expectations for the restoration process
• Communicating with the insurance agent about the policyholder's situation and project status
• Relaying the scope of damage, emergency services performed, and other relevant information to the claims representative

Keeping Everyone Informed with Project Updates

Our claims-management and documentation systems help organize project information in a mobile environment. Available information may include photos, estimates, mitigation records, drying data, contents information, and status updates.

These records can be especially useful when documenting burst pipe losses, flooding, sewage backup damage, and other water-related claims where moisture can migrate beyond the immediately visible area.

These tools support communication between restoration professionals, policyholders, and insurance carriers throughout the project.